Industry Expertise

We are a family run business, operating since 2004, initially specialising in the distribution of printed USB’s to businesses local and overseas under Promotional USB. Fast forward 15 years, we have grown into a complete one stop shop for all promotional products, hence our new name Promotional USB. We are passionate about providing you with a superb product to showcase your brand. If you don’t know where to start, our friendly team can provide concept designs to suit your event/promotion and budget. Contact our sales team to assist in bringing your concept to life.

We make the entire process as fast and as smooth as possible. We can assist in creating your promotional masterpiece and provide you with concept or product design.

You can either speak directly to our team over the phone or by email or if you know exactly what you are after, simply enter the details to our cart. We can then create a quote for you and work with you to ensure you promotional product is branded superbly, fits your requirement and your budget.

Together with your quote, we usually send an virtual proof with your artwork applied on the product. We call it “Sign Off Form” and you just need to sign this document to approve your order to production.

Depending on the product we can offer a FREE dummy samples. Please get in touch with one of our staff members and check if it is possible for the product you need.

Minimum orders depend on your chosen product, we can advise you individually of these. Our minimum order for USB’s is 25 units for example.

We understand that fast turn around is very important but each product has its own unique time frame of production.

We can give you the correct deliver time after we have received the details of your order. Please ask the sales team for your specific product lead times.

This timeline is calculated from the date of artwork approval and payment, not from the date you enquire or receive your quote.

Please note that while most orders are delivered either on time or even a few days earlier than expected, unfortunately we can’t control the way couriers operate. We apologise for any unforeseen delays in shipments on the courier’s behalf.

On submission of the sign off form, payment made,
your order goes immediately to production to assist in your prompt delivery. Therefore it is imperative you check ALL details on Sign off form to avoid further costs to you for any changes.

Our qualified team of in-house graphic designers can help create your branded products. Simply upload your artwork as a Vector (.ai, .eps, .pdf) or a Hi-Resolution image (JPEG, PNG). We can then create a digital proof to help you visualise the end product ensuring an exceptional product to fully expose your brand.

We are excited to have you back and value our clients. If you want just ‘as before’ the process is easy and quick, simply email or call us with your last reference number and if there are no changes to the product we can process your order the same day.

In general we require payment before we put your order into production. However we understand large corporate and government agencies have a financial procedure to follow so we are happy to work with purchase orders to ensure we move promptly to production.

Note that before we can ship the order, we need to have received payment from you unless agreed prior.

We accept direct deposits and credit cards, please note Visa/Mastercard has a 2.9% surcharge, AMEX has a 3.0% surcharge.

Payment via Direct Deposit

Note: Please include your E-Invoice Number in the comments or reference area when depositing. If your banking institution does not include this facility please send an email to accounts stating your order number so we can process your order immediately.